Frequently Asked Questions

We collect vast amounts of city, airport, seaport, road network and shipping lane data to create a 'routing map'. You can route between any two points on the planet and understand door-to-door cargo options.

Fluent Cargo combines air, ocean and rail schedules, historical tracking data via numerous carrier integrations and live tracking data from satellite and terrestrial ground stations.

We cover over 650 cargo and passenger airlines, providing up-to-date flight paths and schedules.

We have over 150 different shipping lines that we provide up-to-date routes, schedules and historical shipping data for.

We are on a mission to gather all the worlds transport and shipping data together in one place. However, there are gaps that still need to be filled. If you know of a route or carrier that doesn't appear in our results, please contact us and let us know.

You can currently search basic route information at no charge. For more detailed information, check our Plans & Pricing information.

We gather shipping and airline schedules from all major (and many minor) service providers. You can then access all the different schedule options in once place.

Fluent Cargo combines air, ocean and rail schedules, historical tracking data via numerous carrier integrations and live tracking data from satellite and terrestrial ground stations.

We are on a mission to gather all the worlds transport and shipping data together in one place. However, there are gaps that still need to be filled. If you know of a route or carrier that doesn't appear in our results, please contact us and let us know.

We are constantly expanding our schedule coverage and acknowledge that there will be gaps from time-to-time. If you are aware of a service, schedule or carrier that we are missing, please let us know so we can add it in!

We update our data with the latest vessel locations every day. We use this data in combination with schedule data to determine where a vessel is and where it should have been at that time. This data allows us to provide insights into whether a vessel is currently on-time (as per its published schedule) or potentially delayed.

We have schedules for all major ocean and air freight service providers as well and many of the smaller ones. These include steamship lines such as MSC, Maersk, Sealand,COSCO, Eimskip, HMM, Evergreen, Unifeeder, Hamburg Sud, and air cargo operators such as Cargolux, Polar Air, Korean Air, Lufthansa, Air China Cargo, Turkish Airlines and UPS Airlines.

Yes, this feature is available to Team and Pro account users. You can search by date range in the Schedules view by clicking on the "Arrive/Depart" drop down.

Fluent Tracking has connections to over 75 Shipping lines with milestone updates occuring every 2-4 hours. This includes live vessel tracking (when available) as well as port level milestones so you can see when your containers were loaded and discharged.

Yes, Fluent Cargo gives each plan some included shipments for free as part of the annual subscription. If you need to track more than this amount on a regular basis, please contact us to organise a custom quite tailored to your needs.

(Coming soon) You can also buy one-off topups through our platform which allows you to purchase adhoc shipment tokens to use as needed if you do not want to commit to specific monthly volume.

The key features of Fluent Cargoe's Tracking and visible platform are:

• Milestone Tracking
• Real-Time Updates
• Shipment Progression Insights
• Estimated Time of Arrival
• Carrier and Mode Agnostic
• Global Coverage
• No Upfront Volume Commitments
• Flexible Tracking Options

Simply input your Container Number for ocean shipments, or Airway Bill Number (AWB) for air shipments to start tracking your shipment.

• Your container number is the 4 letter Carrier Code + the 7 digit Container Number. e.g. MSDU1234567
• Your AWB (Airway Bill Number) is the tracking number provided by the airline and will be clearly listed on your booking confirmation.

Yes! Fluent Cargo allows you to track single shipping containers as one-off events. You simply need:

1. To sign up for a Basic Plan
2. Go to the Tracking App
3. Enter your Container number to see where it is!

There is no long term commitment and we'll keep tracking your container and providing you with updates as long as you have an active subscription.

Yes! Fluent Cargo does offer custom contracts for bulk container tracking. Whilst you get 25 included in your plan for free every month, you can always contact us to enquire about enterprise level container tracking options.

We accept all major credit cards, including VISA, MasterCard, AMEX and more. We offer other custom billing solutions on enterprise plans.

Yes. You can upgrade and pay a pro-rata amount on your new plan.

You can either cancel your subscription completely through your dashboard or reduce limits (users, searches etc) and then switch back to a free plan.

If you exceed any of your current plan limits (for example, route searches), you will receive a notification. You won't be able to perform that action again until your billing cycle resets or you upgrade your plan.

Our free plan lets you access most of our features, just with lower limits on searches and users. If you want to try the Team or Pro+ plans, contact us and we'll arrange a trial for you.

You can subscribe for just 1 month. Cancel at any time, and you'll retain full access to your plan until the end of your billing cycle.

Yes, we offer enterprise plans to customize our product to your needs. If you would like to learn more, please contact us here.

Click the account icon on the upper right hand corner of the site and select Manage account. Then click on the Delete account tab.

We do not store any of your payment information. All payments are handled directly and securely through Stripe.

You can compare our plans here.